Refund & Cancellation Policy

1. Timeframes & Cancellation Windows72+ Hours Notice: Full refund minus a small administrative or booking processing fee.24 to 72 Hours Notice: 50% partial refund, or the option to reschedule once without penalty. Less than 24 Hours (or No-Show): No refund. The entire deposit or session fee is forfeited.

 

2. Service-Specific Conditions Consultations & Strategy Sessions: Completely non-refundable once the video call or meeting begins. Digital Look books / Closet Audits: Non-refundable once the stylist begins drafting the digital assets or enters the client's home. Shopping Pre-Reserves: If a stylist holds a day for personal shopping, the booking fee is non-refundable because that calendar slot was blocked from other paying clients.

 

3. Handling Clothing Purchases Client-Funded Wardrobe: The stylist is not responsible for store return policies. Return Windows: The client assumes all financial risk if they decide they do not like the items after the retail store's return window closes. Stylist Sourcing Fees: Retainers used to physically go out and buy clothing are non-refundable, regardless of whether the client keeps the clothes.

 

4. Discontent and "Change of Mind "Subjective Taste: Clearly state that "dissatisfaction with aesthetic style choices" does not qualify for a refund. Service Adjustments: Offer a "remedy clause" instead of cash back (e.g., one round of complimentary digital look book revisions if the initial style direction missed the mark).